Conditions of use
1.
Conditions of Use
1.1 Welcome to MimMultiFoodAndCosmetics.com. MimMultiFoodAndCosmetics
Limited (“MimMultiFoodAndCosmetics”) provides access to the MimMultiFoodAndCosmetics.com
website or the mobile application/app or any other media ("Website") to
you subject to the terms and conditions (“Terms”) set out on this page.
By using the Website, you, a registered or guest user in terms of the
eligibility criteria set out herein (“User”) agree to be bound by the Terms.
Please read them carefully as your continued usage of the Website, you signify
your agreement to be bound by these Terms. If you do not want to be bound by
the Terms, you must not subscribe to or use the Website or our services.
1.2
By impliedly or expressly accepting these Terms, you also
accept and agree to be bound by MimMultiFoodAndCosmetics Policies (including
but not limited to Privacy Policy available at https://MimMultiFoodAndCosmetics.com/conditionsofuse
) as amended from time to time.
1.3
In these Terms references to "you", and
"User" shall mean the end-user/customer accessing the Website, its
contents, and using the Services offered through the Website. References to the
“Website”, "MimMultiFoodAndCosmetics", “MimMultiFoodAndCosmetics.com”,
"we", "us", and "our" shall mean the Website
and/or MimMultiFoodAndCosmetics Limited.
1.4
The contents set out herein form an electronic record in
terms of তথ্য ও যোগাযোগ প্রযুক্তি আইন, ২০০৬
(Information & Communication Technology Act, 2006) and rules there under as
applicable and as amended from time to time. As such, this document does not
require any physical or digital signatures and forms a valid and binding
agreement between the Website and the User.
1.5
The Website is operated by MimMultiFoodAndCosmetics
Limited., a company incorporated under the laws of Bangladesh having its
registered office at 165 DIT Extension Road, Fakirapool, Dhaka, Bangladesh. All
references to the Website in these Terms shall deem to refer to the aforesaid
entity in inclusion of the online portal.
1.6
This Website may also contain links to other websites,
which are not operated by MimMultiFoodAndCosmetics, and MimMultiFoodAndCosmetics
has no control over the linked sites and accepts no responsibility for them or
for any loss or damage that may arise from your use of them. Your use of the
linked sites will be subject to the terms of use and service contained within
each such site.
1.7
We reserve the right to change these Terms at any time.
Such changes will be effective when posted on the Website. By continuing to use
the Website after we post any such changes, you accept the Terms as
modified.
1.8
These Terms will continue to apply until terminated by
either You or MimMultiFoodAndCosmetics in accordance with the terms set out
below:
1.9 The agreement with MimMultiFoodAndCosmetics can
be terminated by (i) not accessing the Website; or (ii) closing Your Account,
if such an option has been made available to You.
1.10 Notwithstanding the foregoing, these provisions set
out in these Terms which by their very nature survive are meant to survive
termination, shall survive the termination/expiry of this agreement.
2. Eligibility
2.1 Use of the Website is available only to such
persons who can legally contract under the Contract Act, 1872.
2.2
If you are a minor i.e. under the age of 18 years, you
shall not register as a user of MimMultiFoodAndCosmetics.com and shall not
transact on or use the Website. As a minor, if you wish to use or transact on a
website, such use or transaction may be made by your legal guardian or parents
on the Website. MimMultiFoodAndCosmetics reserves the right to terminate your
membership and/or refuse to provide you with access to the website if it is
brought to MimMultiFoodAndCosmetics’s notice or if it is discovered that you
are under the age of 18 years.
2.3 By accepting the Terms or using or transacting
on the Website, the User irrevocably declares and undertakes that he/she is of
legal age i.e. 18 years or older, and capable of entering into a binding
contract and such usage shall be deemed to form a contract between the Website
and such User to the extent permissible under applicable laws.
2.4
The usage of the Services offered through the Website/ App
is only available if the address of the User to which the product(s) is/ are to
be delivered is within Dhaka, Cattogram & Jashore Bangladesh; MimMultiFoodAndCosmetics
is serving with 1 Hour Delivery Service. Subject to the above, if the user
specifies a convenient (preferred slot) time and MimMultiFoodAndCosmetics will
send the products during that time. However, where delivery times and dates are
given, they are for general guidance only and we will not be held liable for
late delivery of goods caused by circumstances beyond our reasonable control.
3. Communication
3.1
When you use MimMultiFoodAndCosmetics.com or contact us
via phone or email, you consent to receive communication from us. You authorize
us to communicate with you by e-mail, SMS, phone call, or by posting notices on
the website or by any other mode of communication. For contractual purposes,
you consent to receive communications (including transactional, promotional,
and/or commercial messages), from us with respect to your use of the website
and/or your order placed on the Website. Additionally, any disclosures
posted on the site or sent to you by email fulfill the legal obligation of
communication made in writing.
4. Your Account and Responsibilities
4.1
Any person may access the Website either by registering to
the Website or using the Website as a guest. However, a guest user may not have
access to all sections of the Website including certain benefits/promotional
offers, which shall be reserved only for the purpose of registered Users, and
which may change from time to time at the sole discretion of the Website.
4.2
If you wish to register your account with the Website, you
shall be required to create an account by registering with a valid Bangladeshi
mobile number and/or with your Facebook account or your email address or by
filling in the details prescribed on the Website registration form. You will
then receive a password or one-time PIN with which you can log in to the
website to place orders.
4.3
If you use the website, you will be responsible for
maintaining the confidentiality of your username and password and you will be
responsible for all activities that occur under your username and you will be
under the obligation to restrict access to your computer or mobile phone to
prevent unauthorized access to your account. You should inform us immediately
if you have any reason to believe that your password has become known to anyone
else, or if the password is being, or is likely to be, used in an unauthorized
manner. You agree that if you provide any information that is untrue,
inaccurate, not current, or incomplete or we have reasonable grounds to suspect
that such information is untrue, inaccurate, not current or incomplete, or not
in accordance with this Terms of Use, we have the right to suspend or terminate
your membership on the website.
4.4
The Website may be inaccessible for such purposes as it
may, at its sole discretions deem necessary, including but not limited to
regular maintenance. However, under no circumstances will MimMultiFoodAndCosmetics
be held liable for any losses or claims arising out of such inaccessibility to
the Users and the Users expressly waive any claims against MimMultiFoodAndCosmetics
in this regard
4.5 MimMultiFoodAndCosmetics as a platform does not
support or encourage multiple accounts owned by a single user even with
different mobile numbers & reserves the right to restrict, deactivate or
disable any account that might fall under any sort of abuse of the service.
5. Charges
5.1
Membership on the website is free for users. MimMultiFoodAndCosmetics
does not charge any fee for browsing and buying on the website. MimMultiFoodAndCosmetics
reserves the right to change its fee policy from time to time. In particular, MimMultiFoodAndCosmetics
may at its sole discretion introduce new services and modify some or all of the
existing services offered on the website. In such an event, MimMultiFoodAndCosmetics
reserves the right to introduce fees for the new services offered or
amend/introduce fees for existing services, as the case may be. Changes to the
fee policy will be posted on the website and such changes will automatically
become effective immediately after they are posted on the website.
6. Copyright
6.1
The material (including the content, and any other
content, software, or services) contained on MimMultiFoodAndCosmetics.com are
the property of MimMultiFoodAndCosmetics Limited, its subsidiaries, affiliates,
and/or third-party licensors. No material on this site may be copied,
reproduced, republished, installed, posted, transmitted, stored, or distributed
without written permission from MimMultiFoodAndCosmetics Limited.
6.2
You may not use any “deep-link”, “page-scrape”, “robot”,
“spider” or other automatic devices, program, algorithm or methodology, or any
similar or equivalent manual process, to access, acquire, copy or monitor any
portion of the website or any content, or in any way reproduce or circumvent
the navigational structure or presentation of the website or any content, to
obtain or attempt to obtain any materials, documents or information through any
means not purposely made available through the website. We reserve our right to
bar any such activity.
7. Cookies
7.1
This site uses cookies, which means that you must have
cookies enabled on your computer in order for all functionality on this site to
work properly. A cookie is a small data file that is written to your hard drive
when you visit certain Web sites. Cookie files contain certain information,
such as a random number user ID that the site assigns to a visitor to track the
pages visited. A cookie cannot read data off your hard disk or read cookie
files created by other sites. Cookies, by themselves, cannot be used to find
out the identity of any user.
8.
Promotional Activity
8.1
To promote its services MimMultiFoodAndCosmetics uses
various advertisements and commercials which are truthful and are not deceptive
or unfair to the best of our knowledge and belief. Every user is under the
obligation to go through the relevant information contained on the Website
before using the service and it will be assumed that each user is aware of
every piece of information provided on the Website. Images of products on the
Website are for and by reference only and the actual product may vary from the
corresponding image exhibited. The Website disclaims any liabilities arising
out of any discrepancies to this end to the fullest extent permitted by
law.
8.2 Any short-term or long-term promotional activity
or offer(s) are by default valid for a single order within the offered time
frame under any specific account on MimMultiFoodAndCosmetics.com. Any
repetitive or suspicious or abusive practice during any offer or promotion
might result from a canceled order & MimMultiFoodAndCosmetics reserves the
right to do so to protect the rights & benefits of other users. An account
that tends to abuse any offer by any means on the platform can also get
terminated to maintain hygiene factors on the platform. The automated abuse
detection technology that MimMultiFoodAndCosmetics has can be also enforced at
any time without any sort of prior notice.
8.3 Discount code(s) offered to any/all segment of
the customer(s) through different marketing channels might get disabled or
extended by the authority at any time without any prior notice. The modality
can also be changed to accommodate with price changes or fluctuation &
intense uses of the same by the user base to protect against any sort of abuse
or suspective uses.
8.4 MimMultiFoodAndCosmetics may at any time in its
sole and absolute discretion withdraw, amend and/or alter any applicable terms
and conditions of a discount, coupon, deals, offer, or promotions without prior
notice.
8.5 MimMultiFoodAndCosmetics may at any time in its
sole and absolute discretion, exclude, void, discontinue or disqualify User
from any discount, coupon, deals, offer or promotions without prior notice.
9. The Contract
9.1
Your order is an offer to us to buy the product(s) in your
order. When you place an order to purchase a product from us, you will receive
an e-mail and/or SMS to your mobile phone number confirming receipt of your
order and/or containing the details of your order (the "Order Confirmation
E-mail and/or SMS"). The Order Confirmation E-mail and/or SMS is an
acknowledgment that we have received your order, but does not confirm
acceptance of your offer to buy the product(s) ordered; when we send the Order
Confirmation E-mail and/or SMS a contract called an “agreement to sell” is
concluded in accordance with Section 4(3) of the Sale of Goods Act, 1930 i.e.
the transfer of the property in the goods is to take place at a future time
when the product(s) is/are delivered to your designated address. We only accept
your offer, and the above “agreement to sell” becomes a contract of sale for
the product(s) ordered by you in accordance with Section 4(4) of the Sale of
Goods Act, 1930, when the product(s) is/are delivered to your designated
address and at that time the property in the goods is transferred from us to
you.
9.2
You can cancel your order for a product at no cost any
time before the goods are delivered to you.
9.3 Please note that we sell products only in
quantities that correspond to the typical needs of an average household. This
applies both to the number of products ordered within a single order and the
placing of several orders for the same product where the individual orders
comprise a quantity typical for a normal household.
10. Product Descriptions
10.1
MimMultiFoodAndCosmetics attempts to be as accurate as
possible. MimMultiFoodAndCosmetics does not manufacture or produce any product
by itself. Therefore, MimMultiFoodAndCosmetics does not warrant those product
descriptions or other content of any MimMultiFoodAndCosmetics product is
accurate, complete, reliable, current, or error-free. If a product offered by MimMultiFoodAndCosmetics
itself is not as described, your sole remedy is to return it in unused
condition.
11. Pricing
11.1
Except where noted otherwise, the list price or suggested
price displayed for products on MimMultiFoodAndCosmetics represents the full
retail price listed on the product itself, suggested by the manufacturer or
supplier, or estimated in accordance with standard industry practice; or the
estimated retail value for a comparably featured item offered elsewhere. The
list price or suggested price is a comparative price estimate and may or may
not represent the prevailing price in every area on any particular day.
11.2 Despite our best efforts, a small number of the
items in our catalog may be different/ mispriced due to technical or human
error. If the MRP of an item sold by MimMultiFoodAndCosmetics is higher than
our stated price, we will, at our discretion, either contact you for
instructions before shipping or cancel your order and notify you of such
cancellation.
11.3 On the other hand, if the MRP on the product is
lower than MimMultiFoodAndCosmetics, we will, upon informing us either refund
the amount or replace the product according to your preference.
12. Return Policy
12.1
A user may return any product during the time of delivery,
or within 7 days if:
a)
Product does not meet the user’s expectations.
b)
Found damaged during delivery
c)
Have doubt about the product quality and quantity
d)
Received in an unhealthy/ unexpected condition
e)
Is not satisfied with the packaging
f)
Finds product unusable
For perishable products such as milk, fruits, and fresh vegetables, we have a
one (1) day return policy.
We are continuously monitoring accounts of customers with excessive requests
for returns and refunds. We take the necessary steps to prevent this.
12.2
A user may return any unopened or defective up to 10% and less, item
within 7 days of receiving the item. But following products may not be eligible
for return or replacement:
a)
Face Mask, Disposable Vinyl Gloves, Alcohol Pads, and Covid
Testing Kits opened or unopened
b) Damages due to misuse of the product
c) Incidental damage due to malfunctioning
product
d) Any consumable item which has been
used/installed
e) Products with tampered or missing serial/UPC
numbers
f) Any damage/defect which is not covered under the
manufacturer's warranty
g) Any product that is returned without all original
packaging and accessories, including the box, manufacturer's packaging if any,
and all other items originally included with the product/s delivered.
13.
Refund Policy
13.1 MimMultiFoodAndCosmetics tries its best to serve the
users. But if under any circumstances, we fail to fulfill our commitment or to
provide the service, we will notify you within 24 hours via push
notification/phone/ text/ email. If the service, that MimMultiFoodAndCosmetics
fails to complete, requires any refund, it is done maximum within 7 Days after
our acknowledgment.
13.2 Refund requests will be processed under mentioned
situation:
- Unable to serve with any product.
- Customer returns any product from a paid order.
- Customer cancels a paid order before it has been dispatched.
For all the above three scenarios, the refund amount will be sent to the MimMultiFoodAndCosmetics
Balance of the customer. And the balance can only be used to purchase at MimMultiFoodAndCosmetics.
Upon the customer's request, MimMultiFoodAndCosmetics will transfer the refund
amount to the user's original payment source within 7 days. Refund is only
allowed for customers who have paid via bKash or card or other electronic
methods. For the orders that are paid via Cash, a refund is only to be given through
MimMultiFoodAndCosmetics Credits.
14.
Supply Policy:
14.1
MimMultiFoodAndCosmetics, itself does not produce or manufacture
any product, therefore MimMultiFoodAndCosmetics tries to control the quality,
but does not give quality assurance for any. We believe the
manufacturer/vendor/ supplier is fully capable of assuring the quality of every
product.
14.2
If any user, at the time of receiving the order delivery, finds
any product injurious to health/ life/ security, we will take full liability
and will accept the return of that product. If the user faces any threat after
12 hours of the provided delivery, we will consider it as lacking quality
assurance from the manufacturers or suppliers.
14.3
All products displayed on the website/ app are subject to change
and subject to availability.
15.
Modifications
15.1
MimMultiFoodAndCosmetics reserves the right to modify these Terms
and Conditions. Such modifications shall be effective immediately upon posting
on MimMultiFoodAndCosmetics.com. You are responsible for the reviewing such
modifications. Your continued access or use of MimMultiFoodAndCosmetics.com
shall be deemed your acceptance of the modified terms and conditions.
16.
MimMultiFoodAndCosmetics Software Terms
16.1
Use of the MimMultiFoodAndCosmetics Software/Application/App: You may
use MimMultiFoodAndCosmetics Software/ Application/ App solely for purposes of
enabling you to use and enjoy the services as provided by MimMultiFoodAndCosmetics,
and as permitted by these Terms. You may not incorporate any portion of
the MimMultiFoodAndCosmetics Software / Application/ App into your own programs
or compile any portion of it in combination with your own programs, transfer it
for use with another service, or sell, rent, lease, lend, loan, distribute or
sub-license the MimMultiFoodAndCosmetics Software / Application/ App or
otherwise assign any rights to the MimMultiFoodAndCosmetics Software /
Application/ App in whole or in part. You may not use the MimMultiFoodAndCosmetics
Software / Application/ App for any illegal purpose. We may cease providing any
MimMultiFoodAndCosmetics Software / Application/ App and we may terminate your
right to use any MimMultiFoodAndCosmetics Software / Application/ App at any
time. Your rights to use the MimMultiFoodAndCosmetics Software / Application/
App will automatically terminate without notice from us if you fail to comply
with any of these Terms. All software used in any MimMultiFoodAndCosmetics
Service is the property of MimMultiFoodAndCosmetics and/or its affiliates or
its software suppliers and protected by the laws of Bangladesh including but
not limited to any other applicable copyright laws.
16.2
Use of Third Party Services: When you use the MimMultiFoodAndCosmetics
Software / Application/ App, you may also be using the services of one or more
third parties, such as a wireless carrier or a mobile platform provider. Your
use of these third-party services may be subject to the separate policies,
terms of use, and fees of those third parties.
16.3
No Reverse Engineering: You may not, and you will not encourage, assist
or authorize any other person to copy, modify, reverse engineer, decompile or
disassemble, or otherwise tamper with, the MimMultiFoodAndCosmetics Software /
Application/ App, whether in whole or in part or create any derivative works
from or of the MimMultiFoodAndCosmetics Software / Application/ App.
16.4
Updates: In order to keep the MimMultiFoodAndCosmetics Software /
Application/ App up-to-date, we may offer automatic or manual updates at any
time and without notice to you.
17. Deleting your MimMultiFoodAndCosmetics
Account
17.1 Customers may terminate their use of MimMultiFoodAndCosmetics
by deleting the account from the MimMultiFoodAndCosmetics App from their used
device at all times.
17.2 Your MimMultiFoodAndCosmetics account may only be deleted if
any of the following conditions are fulfilled and if you have reached a
consensus with MimMultiFoodAndCosmetics in respect of:
a) No overdue payments, pending payments, or
remaining balance.
b) No ongoing orders
17.3 MimMultiFoodAndCosmetics reserves the right to suspend
Customer’s membership or remove Customer permanently in cases where any
violation of the Terms, applicable laws or good faith/moral rules by Customer
is determined.
17.4
MimMultiFoodAndCosmetics has set up a 30 days retention period for
account closure in accordance with industry standards, relevant laws, and
regulations. MimMultiFoodAndCosmetics reserves the right to hold customers'
data during this retention period. After the retention period, customers will
not be able to reactivate their old accounts or retrieve their old data.
17.5 When the account deletion procedure is completed (i.e.the
retention period ends) all related contractual relationships between the
Customer and MimMultiFoodAndCosmetics will be terminated. The consequences of
account deletion include but are not limited to the following:
a)
The Customer will not be able to use this account to log
in to the MimMultiFoodAndCosmetics website or app.
b) The Customer will not be able to
perform any operations that require account access.
c) The Customer will not be able to retrieve the
personal information, transaction records and historical information under the
account.
17.6 MimMultiFoodAndCosmetics will delete your data and
immediately stop collecting, storing, and using your personal information and
other data, except as otherwise required by applicable laws and regulations or
industry standards. For example, MimMultiFoodAndCosmetics will retain
corresponding invoice data for tax compliance purposes, and keep the
transaction information between you and MimMultiFoodAndCosmetics to comply with
relevant e-commerce laws.
18. MMC Club
18.1 Membership in the Loyalty Program (hereinafter referred
to as “MMC Club”) is free to join and available to any individual who:
a) possesses the legal authority to agree to the
Program Rules;
b) resides in a jurisdiction that legally permits
participation in the Loyalty Program;
c) is not already a member of the Loyalty
Program (i.e., does not already have a Membership Account); and
d) has not previously been terminated from the
Loyalty Program by MimMultiFoodAndCosmetics.
18.2 Members are responsible for reading and understanding
the Loyalty Program Rules, Account statements, and other communications from MimMultiFoodAndCosmetics
about the Loyalty Program in order to understand his/ her rights,
responsibilities, and status in the Loyalty Program. In case of any questions
about the Loyalty Program or the mentioned Program Rules, the Member should
contact +88 01711 181 438.
18.3 Your membership is not transferable; you will not be
able to transfer, sell or redeem it into cash.
18.4 If a customer is frequently placing orders from
multiple delivery addresses, we reserve the right to audit a Member's account
and records without notice to the Member to check for compliance with these
Terms and Conditions, any Partner’s terms and conditions and any other
applicable rules, regulations or terms and conditions.
18.5 MMC Club has three (3) Membership Tiers: Bronze,
Silver, and Gold.
Your Membership Tier status determines the benefits you will receive from MimMultiFoodAndCosmetics.
New members join MMC Club with no Membership Tier.
18.6 You will progress to a higher Membership Tier if you
fulfill monthly expenditure targets. MimMultiFoodAndCosmetics will upgrade your
Membership Tier immediately if you meet either of the renewal requirements for
your Membership Tier. A New Tier expiry date will be given.
a) The first renewal requirement is based on
your last month's expenditure.
b) You will retain your current tier if your
monthly expenditure is equal to the requirement of the current tier.
18.7 Once your Membership Tier is renewed/ leveled up, it
will be valid for the remaining days of that month and the next month. Should
the Member fail to retain his or her existing Membership Tier, he or she shall
be downgraded based on the month's expenditure.
18.8 MimMultiFoodAndCosmetics reserves the right to
temporarily suspend or terminate your membership if fraudulent activities, a
violation of the Law of Bangladesh, or the rights of anyone else in the Loyalty
Program is found.
18.9 MimMultiFoodAndCosmetics is committed to protecting
your privacy and complying with the applicable data protection and privacy laws
of Bangladesh.
19.
Referral Program
19.1 Referrers/ Inviters can be any type of MimMultiFoodAndCosmetics
user who;
(a) is a legal resident of Bangladesh,
(b) is of the age not less than 18 years, and
(c) has a MimMultiFoodAndCosmetics
account in good standing.
However, they cannot have more than one account for each MimMultiFoodAndCosmetics
product or service.
19.2 To receive a Referral Reward for referring
someone who orders services through the MimMultiFoodAndCosmetics app and/or
websites, Referee/ Invitee must;
(a) be a new MimMultiFoodAndCosmetics user of
that service,
(b) meet the conditions MimMultiFoodAndCosmetics
has for using the app, and
(c) complete the actions required by the
specific Referral Program (purely for example purposes, order groceries through
the MimMultiFoodAndCosmetics app or any other action as applicable).
19.3 If you are Referrers/ Inviters you may receive
your Referral Reward a minimum 7 days after your Referee/ Invitee uses your
code to sign up with MimMultiFoodAndCosmetics and/or to activate the referral
offer, and completes the requirements for the particular Referral Reward (such
as completing orders with minimum amount).
19.4 If you are a Referee /invitee you may get a
discount for the first time you use the MimMultiFoodAndCosmetics applications
and/or websites. The amount and form of the discount will be shown in their
invitation.
19.5 The Referral Rewards will be provided in the
form of MimMultiFoodAndCosmetics credits that are non-transferable, have no
value in cash and may expire after a specific time period.
19.6 MimMultiFoodAndCosmetics reserves the right to
change, amend, end, or pause, completely or partially, any Referral Program as
well as any Referrer/ Inviter's or Referee/ Invitee's ability to participate in
any Referral Program or receive Referral Rewards at any time for any reason,
including suspected fraudulent (including by either the Referrer/ Inviter
and/or Referee/ Invitee), abuse, or any violation of these Rules as well as any
agreement (if one exists) between you and MimMultiFoodAndCosmetics or any of
its subsidiaries and affiliates. If MimMultiFoodAndCosmetics ends the Referral
Program, any unused or unredeemed Referral Rewards may be forfeited at that
time, provided we give you 14 days of notice to use or redeem your Referral
Rewards.
19.7 MimMultiFoodAndCosmetics may update (amend or
dismiss) these Rules at any time. If MimMultiFoodAndCosmetics makes an update, MimMultiFoodAndCosmetics
will post the update on the MimMultiFoodAndCosmetics.com website and
applications and provide you with notice of the update. Continued participation
in any Referral Program after any update made and posted by MimMultiFoodAndCosmetics
will mean that you have agreed to the update.
20. Handling Fee
20.1 Handling Fee is a kind of service charge, i.e. an
extra amount charged for the products those require additional efforts from MimMultiFoodAndCosmetics
to source, store and deliver.
20.2 Handling Fee is exclusive of delivery charge.
20.3 Products those have the possibility of getting damaged
for various reasons and/ or require extra effort to deliver, will have a
handling fee added to them.
20.4 For the product that has a handling fee in case of
return or refund we will be refunding the whole amount including the handling
fee.